Shipping policy

We aim to Process orders 95% on same day.

The cutoff time is 2 pm (Monday to Friday).

If you place your order after 2 pm, it will be dispatched on the next WORKING day.

Next day delivery is available to mainland UK only. Irrespective of the service type please be aware the carrier will operate up to 5:30pm BUT in busy period of Christmas EVRI may works up to 10:00pm, The carrier is selected by us to operate the best possible service however, we cannot guarantee specific time slots as these may be affected by circumstances outside of our control. For this reason, we are unable to accept responsibility for lost working time / any costs incurred by yourselves, we recommend goods are ordered well in advance of any project start dates.

If your delivery fails to be made on (max. three) delivery attempt(s) and/or your order has been returned to us and if you wish us to redeliver the order you will incur the cost of the delivery charge of £4.99+VAT per box , if it was Free delivery or the original delivery charges you have paid for your order. You required to contact us to find out exact delivery Charges.

Click and Collect Services

Simply place an order online and pick up your order at a time that suits you from our Warehouse at Unit 12-14 Hutton Street, Boldon Colliery, NE35 9LW.

Collection Time: Monday to Friday between 9:00 am and 5:00 pm. Please inform us of your collection time beforehand at sales@freeqlo.com

Deliveries by Couriers

All deliveries must be signed for unless stated in the special instructions when placing the order. Please open and fully check the contents of your delivery before signing to confirm receipt.

Evri Delivery Services

Free Standard Delivery for order above £80 (* UK MAINLAND ONLY)

Express Delivery (3-5 Working Days) – from £3.99
Northern Ireland (4-5 working day delivery) – from £5.99 and (2-3 working day delivery) – from £7.99
Scottish Highland, Scottish Island (2-3 working day delivery) – from £7.99